Returns & Exchange
7 Days
Return eligible products within 7 days from delivery if unused and with original packaging.
Easy Exchange
Exchange eligible products for another size, colour or product according to our exchange policy.
5–7 Business Days
Refunds are processed to the original payment method after inspection.
How to Return or Exchange — 4 Simple Steps
Raise a Return Request
Contact us via WhatsApp, email, or our support page within 7 days of delivery. Share your order number and reason for return.
Free Pickup Arranged
Our logistics partner will collect your package from your address. Please pack the product securely with all original tags and packaging.
Quality Inspection
Once received, our team will inspect the product and verify its condition. You'll receive an update after inspection.
Refund or Exchange Completed
Approved refunds are processed to the original payment method. Exchanges are dispatched as soon as the replacement is ready.
What Can and Cannot Be Returned
| Item / Condition | Return | Exchange | Notes |
|---|---|---|---|
| Unused product with original tags & packaging | ✓ Accepted | ✓ Accepted | Within 7 days of delivery |
| Used product with manufacturing defect | ✓ Accepted | ✓ Accepted | Manufacturing defect only |
| Wrong product delivered by DLW | ✓ Accepted | ✓ Accepted | Free pickup & replacement |
| Personalised / Monogrammed Products | ✕ Not Eligible | ✕ Not Eligible | Custom products cannot be returned |
| Products showing signs of use | ✕ Not Eligible | Case by Case | Visit nearest DLW Store |
| Gift Sets / Bundle Offers | Full Set Only | ✓ Accepted | Individual items cannot be returned |
| Sale Products | ✕ Not Eligible | Exchange Only | Subject to policy |